· Repayment shall be required to be
made by cash or by a bank cashier’s check.
· Request customer’s phone number to update master file.
· Report to the customer, if necessary, all penalties and fees
that will be assessed due to
the "bad check" payment. Such as, the $25 Shut Off notice and 10% late charge
penalty.
· Additionally, Collector shall post all necessary debit entry
adjustments to customer’s
account for all penalties and fees that would have been assessed had the customer NOT
attempted to pay with a "bad check". Such as, the $25 Shut Off notice and 10%
late charge penalty.
· Collector shall post debit entry adjustment to indicate NSF
comment and debit entry amounts.
· Record cash payment via window receipts terminal.
· Collector shall notify customer whether an additional
"bounced check charge" will be assessed by the village or will be
"waived" by the village. The bank may also charge "bounced check handling
fees" which are not governed by this policy.
FIRST TIME "BOUNCE"
If the customer is using a Grayslake financial institution:
· Contact the branch manager and ask "will this check
"clear" if we bring it in?"
If yes, ask Finance Director or Dir of Accounting to take "bounced check" to the bank, endorse back of check, request bank to generate a "bank issued check" payable to Village of Grayslake. Return bank check to collector.
If the customer is NOT using a Grayslake financial institution, or the branch manager
reports the customer’s bank account has insufficient funds:
· Call the customer if the customer's phone number is:
· Preprinted on the customer’s bounced check or
· Available on the utility billing data base or
· Available in the phone book
If the customer is home:
· Notify the customer that he/she has 8 working hours to bring
in "cash" and report that you will waive "bounced check fees" if paid
during this period.
If the customer is NOT home:
· Leave a message with an answering machine, stating
"contact Grayslake Water Dept at your earliest convenience to discuss the status of
your account"
· Leave a message with a child over 13 years of age (document
the child’s name and time) stating "have your dad or mom contact Grayslake Water
Dept as soon as possible"
If there is no answering machine and no person available to answer:
· Call back a second time after two working hours.
If a contacted customer does NOT pay during the 8 working hour period, or if a
message can NOT be left after 2 attempts:
· Collector prepares a gold Shut Off notice
· Public Works shall shut off water service and tape the Shut
Off Notice to the front entrance
· Collector shall charge customer’s water account $50
Administrative Shut Off Fee and post to customer’s billing account
If customer pays in cash for the "bounced check" amount and the $50
Administrative Shut Off Fee during working hours:
· Report to the customer that he/she must have someone
present at the service address in order for us to turn on the water service.
· Report to the customer if necessary, all penalties and fees
that will be assessed due to the "bad check" payment. Such as, the $25 Shut Off
noitce and 10% late charge penalty.
· Contact Public Works and request turn on within 30 minutes
If customer does NOT pay in cash the "bounced check" amount and the $50
Administrative Shut Off Fee:
· Leave the customer’s service OFF
If customer does NOT pay within 48 hours of Water Shut Off, report property address
to Building Commissioner:
· He shall declare the property "uninhabitable"
· He shall coordinate posting a notice to the front entrance
indicating "this property has been declared uninhabitable for health reasons"
· He shall notify the police department of the address and
situation
When the customer’s account is paid in full with cash, the residents may move back in.
SECOND TIME "BOUNCE" in a calendar year
· Collector prepares a gold Shut Off notice
· Public Works shall shut off water service and tape the Shut
Off Notice to the front entrance.
· Collector shall charge customer’s water account $50
Administrative Shut Off Fee andpost to customer’s billing account.
